How do you make a complaint?

If you have a complaint about how we handle your personal information, we want to hear from you. You are always welcome to contact us. You can contact us at The General Manager, McCarthy Money PO Box 42 North Ryde BC NSW 1670. Alternatively, you can email the General Manager at

We are committed to resolving your complaint and doing the right thing by our clients. Most complaints are resolved quickly, and you should hear from us within five business days.